SDC's mission is to provide reasonably-priced services that provide our customers with a high-quality & high-speed connection. To help with this, and to help limit abuse of our service to the detriment of other customers, SDC imposes certain limitations to our broadband services.
Our goal is to make usage unlimited for our standard users (defined as those customers falling into the lower 99 percentile of usage). Our methodology for calculating this usage is as follows: 1) calculate the average usage per user per month over the last year, 2) calculate the standard deviation for all the data collected, 3) add the 3rd standard deviation to the average to calculate the usage for the 99th percentile. We also review this data periodically to keep tabs on usage and to make sure that we are not overcharging for service.
Currently, our transfer limit is set to 250 GB/month of transfer for basic home wireless services below 3 Mbps and 350 GB/month of transfer for advanced home wireless services 3 Mbps and above. For Business Wireless, the limit is 300 GB/month, and for Advanced Business Wireless, it is 500 GB/month.
IMPORTANT:The above transfer limitations are soft limits. This means that there is nothing stopping you from exceeding these limits. You can use 250 GB over the course of a month with a basic account without a problem, but you will be charged $0.25 per gigabyte for each gigabyte you are over the soft-limit. (Advanced wireless services are charged $0.15 per GB above the limit.)
To help customers stay appraised of their usage, SDC provides customers with a webpage to monitor their usage statistics. These webpages can be accessed by SDC broadband customers from our Members website.